CrossCheck Blog

In the competitive world of auto sales, a perfect Customer Satisfaction Index (CSI) score is more than a badge of honor; it’s a crucial measure of success. CSI scores, derived from post-sale customer surveys, reflect the overall buying experience at a dealership. High scores signify excellent service, attracting new buyers and fostering customer loyalty, while low scores can harm both reputation and profitability. A 2024 J.D. Power Customer Service Index study on luxury and mass market brands outlines the most important areas of focus for dealers:

Healthcare providers—whether they’re doctors, dentists, or veterinarians—share a deep emotional connection to their work. Picture this: a veterinarian faces the heartbreaking decision to turn away a sick dog because the owner can't afford the upfront costs or doesn't qualify for a credit card. The veterinarian is then left with a choice: either risk providing costly services, like lab tests and x-rays, without assurance of payment or send them elsewhere.

The Southeast Acquirers Association (SEAA) conference in New Orleans was a whirlwind of insights and discussions. A major talking point? Surcharging and the potential impact on both merchants and consumers. There are sure to be many more discussions during the Midwest Acquirers Association (MWAA) happening now in Chicago and CrossCheck’s own VP of Partner and ISO Relations Travis Powers will be on hand to answer questions and offer solutions to take to your merchant clients.

Merchants across many industries – auto dealers, building materials vendors, dentists, veterinarians, and many more – need efficient and secure payment processing solutions. While credit cards dominate, checks remain a popular payment method for many customers. But managing checks without a payment processing solution can be a hassle, leading to delays, errors, and potential fraud. This is where partnering with a check processing company like CrossCheck becomes a game-changer.

Come visit CrossCheck at booth#: 3965W at this year's NADA show in Las Vegas, taking place from Feb. 1 to Feb 4! Our experienced sales executives will be on hand to make sure you can take advantage of our superb Payment Processing solutions and have everything you need to complete your next sale! Al Arco, Charles Dortch III, Danielle Baker, Todd Little and Travis Powers will be manning the booth to offer the best payment processing solutions for your business.

For auto dealers, one crucial aspect often raises concerns – accepting checks for down payments. To ensure a sale, you want to provide customers with flexible payment options. This is where CrossCheck's Auto Industry RDC Solution (C.A.R.S.) program comes into play. C.A.R.S. is a suite of check guarantee solutions, which allows auto dealerships to accept checks for down payments without the risk of not getting paid. It includes RDC (Remote Deposit Capture) and Multiple Check, which lets the customer write up to four checks to be deposited at agreed upon intervals. Also included is Check on Delivery, which is especially valuable to the service department as dealerships can pre-approve payment of delivered parts orders.

Auto dealerships often find themselves grappling with the dilemma of ensuring a smooth payment process while maintaining customer satisfaction. Surcharging fees on credit card payments can quickly complicate that process. As dealerships strive to strike a balance between profitability and customer happiness, embracing checks emerges as a refreshing and profitable alternative. And with CrossCheck in your corner, the inherent risk in accepting checks can be completely nullified with guaranteed payment.

There are inherent risks associated with accepting a check for goods or services, which is where check guarantee services come in. However, not all check guarantee services are created equal when it comes to risk aversion and often will decline a check - particularly for large-ticket items - as the risk increases with the dollar volume.

Verify and guarantee a check instantly with CrossCheck! CrossCheck has developed a model for cost-effective and fast Check Verification and Check Guarantee that has attracted and made clients of the largest auto-dealer chain in the country, as well as some of the nation's largest veterinary chains, restaurant supply chains and natural gas delivery services. Our Check Verification and Check Guarantee services are an ideal option for all purveyors of goods and services, and especially for any business that operates on tight margins - which these days includes anything from auto dealers to grocery stores - where credit card fees will quickly turn cost prohibitive.

CrossCheck's ACH Pay-by-Link with Guarantee is the convenient payment solution for any business. Frictionless payments via email or text will also enable merchants to set up payments with tokenization, meaning customers only have to enter their information once. With credit card fees at high rates, checking accounts are still often the preferred method of payment, and our ACH Pay-by-Link is a superior, easy way to save customers from credit card interest rates, and save the merchant from high credit card fees. Once customers get the ACH Pay-by-Link as a text or email, they can enter their info on a phone or tablet and CrossCheck will handle the rest.